Terms & conditions

Acceptance of terms

These Terms are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the Maxxkart’s website maxxkart.co.in (“Site”) and/or any related mobile or software applications (collectively referred to as, “Maxxkart Platform”) including but not limited to the services offered by Maxxkart via the Maxxkart Platform or otherwise (“Services“).
Your use/ access of the Maxxkart Platform shall be governed by these Terms and the Privacy Policy of Maxxkart as available at https://www.maxxkart.co.in/privacy-policy/(“Privacy Policy”). By accessing the Maxxkart Platform, you agree to be bound by the Terms and acknowledge that it constitutes an agreement between you and Maxxkart. You may not access the Maxxkart Platform and use the Services if you do not accept the Terms or are unable to be bound by the Terms/ the Privacy Policy.
These Terms may be updated from time to time by Maxxkart without notice. It is therefore strongly recommended that you review these Terms, as available on the Maxxkart Platform, each time you access and/or use the Maxxkart Platform.

The terms ‘visitor(s)’, ‘user(s)’, ‘you’, ‘your’, ‘customer(s)’ hereunder refer to the person visiting, accessing, viewing, browsing through and/or using the Maxxkart Platform at any point in time.

Should you need any clarifications regarding the Terms, please do write to us at info@maxxkart.co.in

Services overview

Maxxkart Platform is a platform for consumers to transact with third party sellers, who offering products/services for sale through the Maxxkart Platform. For abundant clarity, Maxxkart does not provide any services to users other than providing the Maxxkart Platform as a platform to transact at their own cost and risk, and other services as may be specifically notified in writing. Services on the Maxxkart Platform are available to only select geographies in India.
Maxxkart is not and cannot be a party to any transaction between you and the third party sellers, or have any control, involvement or influence over the products purchased/services availed by you from such third party sellers (including the prices of such products/services charged by such third-party sellers). Maxxkart therefore disclaims all warranties and liabilities associated with any products/services offered on the Maxxkart Platform.

Eligibility

Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, undischarged insolvent etc. are not eligible to use/access the Maxxkart Platform. However, if you are a minor, i.e. under the age of 18 years, you may use/access the Maxxkart Platform under the supervision of an adult parent or legal guardian “competent to contract” who agrees to be bound by these Terms. You are however prohibited (even under supervision) from purchasing any product(s) which is for adult consumption or the sale of which to minors is prohibited, including any tobacco products.
Maxxkart Platform is intended to be a platform for end-consumers desirous of purchasing product(s)/availing services for domestic self-consumption. If you are a retailer, institution, wholesaler or any other business user, you are not eligible to use the Maxxkart Platform.
In order to determine compliance with eligibility criteria, Maxxkart uses inter alia algorithms and/or pre-determined criteria-based technology and accordingly, from time to time, your usage may be restricted or blocked on account of overlap with such algorithms/pre-determined criteria. In such cases, if you are a genuine user of the Maxxkart Platform, please contact us for assistance.

Account & Registration Obligations

All users must register and log in for placing orders on the Maxxkart Platform. You must keep your account and registration details current and correct for all communications related to your purchases from the Maxxkart Platform. By agreeing to the Terms, you agree to receive promotional, transactional or other communications, and newsletters from Maxxkart and its group companies/ affiliates. You can opt out from such communications and/or newsletters by using the opt out options as available in such communications. You can also change your notification preferences as available in your profile section of Maxxkart Platform.
As part of the registration process on the Maxxkart Platform, access and usage thereof, Maxxkart may collect your personally identifiable information/ preferences, including but not limited to name, email address, age, address, mobile phone number, and other contact details, demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the Maxxkart Platform you visit/access, the links you click on the Maxxkart Platform, the number of times you access a particular page/feature and any such information. Information so collected is subject to Maxxkart’s Privacy Policy.
By registering your mobile number with us, you provide your consent to be contacted by us or through a third party service provider via phone calls, SMS notifications, mobile applications and/or any other electronic mode of communication in case of any order or shipment or delivery or customer support related updates.

Limited Licence & access

Subject to the provisions set out in these Terms, Maxxkart grants you a personal, limited, non-exclusive, non-transferable and revocable license to access (for personal use only) the Maxxkart Platform and avail the Services, only as expressly permitted in these Terms. Provided that you shall not download (other than page caching) or modify any portion thereof, except with express prior written consent of Maxxkart. Such limited license does not include/permit any resale or commercial use of the Maxxkart Platform or its contents; any collection, use or derivative use of the Maxxkart Platform, its contents, any product listings, descriptions, or prices; any downloading or copying of information for the benefit of another third party; or any use of data mining, robots, or similar data gathering and extraction tools.
You hereby agree and undertake not to use, host, display, upload, modify, publish, transmit, update or share any information/ content/ message/ language/ document (including pursuant to gifting services/ printing services/ orders to be delivered to someone else-3rd party recipients/ messages to be delivered along with the order) (whether in writing or otherwise while communicating on the Maxxkart Platform including but not limited to communicating with our support agents or delivery partners, through any medium) which (“Prohibited Conduct”):
- Belongs to another person and to which you do not have any right or full rights;
- Is harmful, threatening, abusive, indecent, discriminatory, tortious, vulgar, profane, harassing, blasphemous, defamatory, problematic, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise offensive, objectionable, menacing, inappropriate or unlawful in any manner whatever;
- Contains material that violates the standards of the Services;
- Accuses others of illegal activity, or describes physical confrontations;
- Attempts to impersonate another person or entity;
- Disguises or attempts to disguise the origin of your messages, content, including but not limited to by: (a) submitting your content under a false name or false pretences; or (b) disguising or attempting to disguise the IP address from which your content is submitted;
- Harms minors in any way;
- Infringes any patent, trademark, copyright or another proprietary/intellectual property right;
- Violates any applicable law and/ or may result in a civil/ criminal liability;
- Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
- Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;
- Is misleading or known to be false in any way; and/ or
- Attempts to do any of the foregoing.
You acknowledge that Maxxkart has no obligation to monitor your – or anyone else’s – access to or use of the Services for violations of the Terms, or to review or edit any content. However, we have the right to do so for the purpose of operating and improving the Services (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes), to ensure your compliance with the Terms and to comply with applicable law or the order or requirement of legal process, a court, consent decree, administrative agency or other governmental body.
Any and all liability arising out of or relating to violation of these Terms including in relation to the aforesaid information/ content/ message is your sole and absolute responsibility, and not of Maxxkart.
Maxxkart Platform or any portion of the Maxxkart Platform may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express prior written consent of Maxxkart.
You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Maxxkart Platform or of Maxxkart and/or its group companies/ affiliates without the express prior written consent of Maxxkart.
You may not use any meta tags or any other “hidden text” utilizing Maxxkart’s name or trademarks without the express prior written consent of Maxxkart.
You shall not attempt to gain unauthorized access to any portion or feature of the Maxxkart Platform, or any other systems or networks connected to the Maxxkart Platform or to any server, computer, network, or to any of the services offered on or through the Maxxkart Platform, by hacking, ‘password mining’ or any other illegitimate means.
Any unauthorized use shall automatically terminate the permission or license granted by Maxxkart determined at Maxxkart’s sole discretion.

Advertising

Part of the website may contain advertising information or promotional material or other material submitted to Maxxkart by third parties/ brands or customers. Responsibility for ensuring that material submitted for inclusion on the Maxxkart Platform complies with applicable international and national law is exclusively on the party providing the information/material. Your correspondence or business dealings with, or participation in promotions of, advertisers (other than Maxxkart) found on or through the Maxxkart Platform, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, shall be solely between you and such advertiser. Maxxkart will not be responsible or liable for any error or omission, inaccuracy in advertising material or any loss or damage of any sort incurred as a result of any such dealings or as a result of the presence of such other advertiser(s) on the Maxxkart Platform.
For any information related to a charitable campaign (“Charitable Campaign”) sent to customers and/or displayed on the Maxxkart Platform where customers have an option to donate money by way of (a) payment on a third party website; or (b) depositing funds to a third party bank account, Maxxkart is not involved in any manner in the collection or utilisation of funds collected pursuant to the Charitable Campaign. Maxxkart does not accept any responsibility or liability for the accuracy, completeness, legality or reliability of any information related to the Charitable Campaign. Information related to the Charitable Campaign is displayed for informational purposes only and the customers are advised to do an independent verification before taking any action in this regard.

As part of the advertising/ marketing/ visibility campaigns, brands/ advertisers / sponsors may run banner contests/ sampling schemes/ contests/ other such promotional campaigns on/ via the Maxxkart Platform. Notwithstanding anything to the contrary, You agree that to the fullest extent permitted under law, Maxxkart shall not have any liability in relation to such campaigns (including contests/ contest rewards), which shall be a bipartite arrangement between you and the brands/ advertisers / sponsors, including with respect to fulfilment of obligations as specified thereunder. Participation in such campaigns and/ or availing services pursuant to such campaigns shall be at your own risk and additionally, be governed by the terms and conditions of the campaigns and of the relevant brands/ advertisers / sponsors. Maxxkart makes no representation or warranty of any kind, either express or implied, with respect to the campaigns (including contest / contest rewards). The brand/ advertiser/ sponsor shall be solely responsible for fulfilment thereto.

Disclaimers

You acknowledge and undertake that you are accessing the Services on the Maxxkart Platform and transacting at your own risk and are using your best and prudent judgement before entering into any transactions. Maxxkart makes best efforts to display available products, including in respect of their colour, size, shape and appearance, as accurately as possible. However, as the same are representative, the actual color, size, shape and appearance may have variations from the depiction on your mobile/computer/ display screen.
Maxxkart does not make any representation or warranties in respect of the products available on the Maxxkart Platform nor does Maxxkart implicitly or explicitly support or endorse the sale or purchase of any products on the Maxxkart Platform. Maxxkart accepts no liability for any error, inaccuracy or omission of third parties or for information/inputs received from third parties and provided to you through the Maxxkart Platform or otherwise.
You acknowledge and agree that Maxxkart shall not, at any time, have any ownership, control, and/or title to any product(s), which is subject to a bipartite sale and purchase contract between you and the relevant third party seller. Maxxkart does not have any control over the quality, failure to provide or any other aspect whatsoever of the product(s) and is not responsible for damages or delays on account of products which are out of stock or unavailable.

Delivery Partners

We facilitate delivery of orders placed on the Maxxkart Platform through independent contractors, i.e. delivery partners, on a principal-to-principal basis. For abundant clarity, the delivery partners are neither employees nor agents of Maxxkart, and they are purely associated with Maxxkart as independent service providers on a principal-to-principal basis and are not exclusively bound by Maxxkart to provide delivery services at any given point. To clarify, there exists no principal – agent relation between Maxxkart and the delivery partner, and as such, Maxxkart, in no case whatsoever, can be held liable for the act(s)/ omission(s) of the delivery partner.
You are expected to respect the dignity and diversity of delivery partners and also enable provision of a secure and fearless gig/ platform work environment for the delivery partners including prevention and deterrence of harassment (including sexual harassment) towards delivery partners. We reserve the right to withhold your access to the Maxxkart Platform and otherwise limit your access to the Maxxkart Platform at our absolute discretion if you behave with a delivery partner in a manner which is discourteous, disrespectful, or abusive, or which otherwise may be deemed to be inappropriate or unlawful. You are expected to treat all delivery partners with courtesy and respect. The consequences of any such inappropriate action of yours, including claims made/ compensation claimed by any delivery partner, shall be to your account entirely.

Reviews, Feedback, Submissions

All reviews, comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered on the Maxxkart Platform or otherwise disclosed, published, submitted or offered in connection with use of the Maxxkart Platform/Services (collectively, the “Comments”) shall be and remain the property of Maxxkart. In consideration of availing the Services on the Maxxkart Platform and by submitting your Comments, you hereby irrevocably grant Maxxkart and its group companies/ affiliates a perpetual, irrevocable, world-wide, non-exclusive, fully paid and royalty-free, assignable, sub-licensable and transferable license and right to use your Comments and all intellectual property rights therein for any purpose including advertisements and marketing.
Maxxkart will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from any Comments, and publish, display and distribute any Comments submitted for any purpose whatsoever without restriction. Maxxkart is and shall be under no obligation to: (a) maintain any Comments in confidence; or (b) pay compensation for any Comments or use of any Comments; or (c) respond to any Comments. You agree that any Comments submitted by you on the Maxxkart Platform will not violate the Terms or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you on the Maxxkart Platform will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mails or any form of ‘spam’. Maxxkart does reserve the right (but assumes no obligation) to monitor, edit and/or remove any Comments submitted on the Maxxkart Platform. You hereby grant Maxxkart the right to use names that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, responsible for the content of any Comments you make and you agree to indemnify the Maxxkart, its group companies, affiliates, and their respective directors, employees, officers, agents and representatives (“Maxxkart Parties“) against all claims, loss and liabilities resulting from any Comments you submit.
Further, any reliance placed on the Comments available on the Maxxkart Platform from a third party/ other users shall be at your sole risk and expense.

Intellectual Property

Maxxkart and/ brand/seller partners (as the case may be) expressly reserve all intellectual property rights in all text, programs, products, processes, technology, images, content and other materials which appear on the Maxxkart Platform. Access to or use of the Maxxkart Platform does not confer and should not be considered as conferring upon anyone any license, sub-license to any intellectual property rights. All rights, including copyright, in and to the Maxxkart Platform are owned by or licensed to Maxxkart. Any use of the Maxxkart Platform or its contents, including copying or storing it or them in whole or part is prohibited without the express prior written consent of Maxxkart.
You may not modify, distribute or re-post anything on/ from the Maxxkart Platform for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks/service marks of Maxxkart, its group companies/ affiliates, its partners or its suppliers/service providers. All other marks are the property of their respective owners. No trademark or service mark license is granted in connection with the materials contained on the Maxxkart Platform. Access to or use of the Maxxkart Platform does not authorize anyone to use any name, logo or mark in any manner. References on the Maxxkart Platform to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you after having express consent from third parties and do not in any way constitute or imply Maxxkart’s endorsement, sponsorship or recommendation of the third party, the information, its product or services.
Maxxkart is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to access a link of any third-party website and/ or avail any service pursuant to the same, you do so entirely at your own risk and expense.

Report Intellectual Property Rights Infringement

Maxxkart respects the intellectual property(ies) of other entities. If you believe that your intellectual property rights have been violated/used in any manner which results in infringement, then please inform us at info@maxxkart.co.in

We will evaluate the contents of your notice and will respond within a reasonable period of time. We may take such action as we deem appropriate in keeping with applicable law and our policies, we may also reach out to you for additional details. It may be noted that reporting inaccurate, false or misleading information to Maxxkart may result in civil and/or criminal liability.

You agree to indemnify Maxxkart for all claims brought by a third party(ies) against Maxxkart arising out of or in connection with the submission of your email at info@maxxkart.co.in

Privacy Policy

Maxxkart respects your privacy and values the trust you place in it. Maxxkart’s ‘Privacy Policy’ details the manner in which information relating to you is collected, used and disclosed. Customers are advised to read and understand our Privacy Policy carefully, as by accessing the Maxxkart Platform you agree to be bound by the terms and conditions of the Privacy Policy and consent to the collection, storage and use of information relating to you as provided herein.

Our Privacy Policy shall be deemed to have been incorporated into these Terms by reference, and is subject to change from time to time.

Information Disclosure

To protect against the loss, misuse and alteration of the information under its control, Maxxkart has in place appropriate physical, electronic and managerial procedures. For example, Maxxkart servers are accessible only to authorized personnel and your information is shared with employees and authorized personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although Maxxkart endeavours to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the internet cannot be made fully secure. By using the Maxxkart Platform, you agree that Maxxkart will have no liability for disclosure of your information due to errors in transmission and/or unauthorized acts of third parties.
Call Recording: All calls between you and us (including between you and the delivery partners) (directly or indirectly through a third party) may be recorded by us or the third party engaged by us. All such calls are recorded including for internal training and quality purposes by us and/or any third party appointed by us. You explicitly agree and permit Maxxkart and the third party engaged by Maxxkart, to record all the calls/ information provided by you during your telecon and to share it with our authorized personnel / delivery partners.
You also explicitly agree and permit Maxxkart to share any data (including call recordings) related to you with its group companies/ affiliates and/or the governmental/ regulatory authorities, if required under any law.

Misrepresentation

Maxxkart shall assume no responsibility for any communication not authorised by Maxxkart with respect to any offers, promotions, housefull sale, etc. This includes, but is not limited to, any fraud or misrepresentation caused by any third-party administrators resulting in loss or injury to the user. Users are cautioned that Maxxkart does not run any call centre, and does not make available for communication any landline/mobile number/email ID/social media channel/any other electronic means to its users, except as specifically set out in these Terms and to that end, you are cautioned against unauthorised persons/ fraudsters and imposters claiming to be calling/ answering on Maxxkart’s behalf. In case any user wishes to communicate, the user may communicate at the following/email apart from the faster In app Chat option: Email: info@maxxkart.co.in
Please note: Maxxkart does not solicit confidential information such as OTP/CVV/PIN NUMBER/Card number either through call or mail or any other means, neither will Maxxkart ask you to share any sensitive data or information via email or telephone. If you receive any such request by email or telephone, please do not respond/divulge any sensitive data or information. Please do not reveal these details to fraudsters and imposters claiming to be calling on Maxxkart’s behalf.
Please report suspicious activities to info@maxxkart.co.in.

You Understand, Agree & Confirm

That you shall be solely responsible for providing the correct delivery details, including recipient name, address, contact details, etc. and making the payments against all orders placed through your account, whether for delivery to your own address or someone else’s address. Maxxkart shall not have any liability/ obligation in this respect (including accepting any refund/ order cancellation requests).
That if any product delivery is delayed or is returned from its destination (including as a result of you providing incorrect name or address or other incorrect/misleading information or recipient’s unavailability or refusal to accept the order at the time of delivery), Maxxkart shall not be liable for the same/ responsible to make re-delivery. Any costs incurred by Maxxkart in this respect shall be borne by you.
That while Maxxkart makes best endeavors to ensure that Products/Services are delivered to you within the period reflected at the time of placing the order, Maxxkart does not make any representation, guarantee or warranty in relation to the delivery time as the estimated delivery time may be changed without notice and there could be delays for reasons beyond the reasonable control of Maxxkart.
That you shall be solely responsible for the products in case you direct the delivery partner to leave the same at your doorstep and/or handover the same to any other person. In such cases, you shall not claim any amount/refund from Maxxkart in case of any loss/damage to/deficiency in any products/Service.
That in case of cash on delivery orders placed through your account (whether for delivery to your own address or someone else’s address), it shall be your sole responsibility and obligation to make the cash amount payment/ ensure that such payment is made and further ensure that the same is accurate (i.e. neither less nor additional cash amount is paid to the delivery partners). We shall not be liable for any discrepancy in this respect.
To use the Services provided by Maxxkart for lawful purposes only, and comply with all applicable laws and regulations while using/accessing and transacting on the Maxxkart Platform.
That you will provide authentic and true information in all instances where any information is requested of you. Maxxkart reserves the right to confirm and validate the information and other details provided by you at any point of time.
That if at any time, the information provided by you is found to be false or inaccurate (wholly or partly), Maxxkart shall have the right in its sole discretion to reject registration, cancel all orders, and debar you from using its Services and other affiliated services in the future without any prior intimation whatsoever, and without any liability to you.
That you are accessing the Services made available by Maxxkart and transacting at your sole risk and are using your best and prudent judgement before entering into any transaction through the Maxxkart Platform.
That transactions through the Maxxkart Platform may be subject to delivery charges, handling charges, convenience charges, small cart charges, high demand surge charges, rain surge charge, print charges, gift charges or such other fees/charges as may be levied from time to time (“Service Charges”). You shall be informed of such Service Charges prior to placing your order on the Maxxkart Platform at the stage of check-out. By placing the order, you agree to pay for such Service Charges. Service Charges may vary from order to order, which may be determined on multiple factors such as order/ cart value, distance, time of the day, time taken, demand for delivery, real time analysis of traffic and weather conditions, seasonal peaks or such other parameters as may be determined from time to time.
That before placing an order, you acknowledged to have checked and reviewed the product description carefully and in sufficient detail. By placing an order on the Maxxkart Platform, you agree to be bound by the conditions of sale included in the item’s description without exception.
That by using the Maxxkart Platform or any Services, you may encounter content that may be deemed by some to be offensive, indecent, or objectionable, which content may or may not be identified as such. You agree to use the Maxxkart Platform and any Service at your sole risk and that to the fullest extent permitted under applicable law, the Maxxkart Parties shall have no liability to you for any content that may be deemed offensive, indecent, or objectionable to you.

Taxes on your Order

In respect of the order placed by you, Maxxkart shall issue documents like order summary, tax invoices, etc. as mandated per the applicable law and common business practices. Your order may have following components and corresponding documents:

Supply of goods by third party sellers listed on Maxxkart Platform- Tax Invoice cum Bill of Supply issued on behalf of the third party seller;
Supply of services by Maxxkart or third party service provider – Tax Invoice issued by Maxxkart or third party service provider;The above documents can be seen on the order summary page once the goods have been delivered to you.
You acknowledge and agree that entitlement to any GST benefits with respect to goods/services purchased through Maxxkart Platform will be subject to submission of valid GST number by you at the time of order placement on the Maxxkart Platform.

Order Cancellation

You acknowledge that (a) your cancellation, or attempted or purported cancellation of an order or (b) cancellation due to reasons not attributable to Maxxkart, shall amount to your breach of the Terms and any such request shall be permitted subject to acceptance of the same by Maxxkart. For any permitted cancellations, we will initiate a refund, if any, against the relevant product/ order, which may be in the form of promotional codes/ coupons which shall be available for use against a subsequent invoice for transactions on the Maxxkart Platform, in accordance with the specified terms, if any, such as validity period.
Orders may be cancelled by Maxxkart in any of the following cases: (a) if it is suspected that a customer has undertaken a fraudulent transaction, or (b) if it is suspected that a customer has undertaken a transaction which does not conform to or violates these Terms, or (c) in case of unavailability of product(s), or (d) for any reason outside the control of Maxxkart, including causes for delivery-related logistical difficulties. For such cancellations, Maxxkart will initiate a refund, if any, against the relevant product/ order, within approximately 72 hours.
Further, Maxxkart aims to ensure that specifications and prices of all products / services offered for sale are true and correct. While precautions are taken to ensure accuracy thereof, at times, the specifications / prices may not be current or may be inaccurate on account of technical issues, typographical errors or incorrect product/service information provided to Maxxkart by third-party sellers and in such an event, you shall be notified as soon as such error comes to the notice of Maxxkart. In each such case, notwithstanding anything to the contrary, Maxxkart reserves the right to cancel the order and initiate a refund, if any, against the relevant order/product in the form of credit/ cashback/ coupon/ promotional codes for the value of the relevant product/ order which shall be available for use against a subsequent invoice for transactions on the Maxxkart Platform, in accordance with the specified terms, if any, such as validity period.
We reserve the right to deny access to non-complying users / users that appear to be involved in fraudulent transactions at any time or cancel any orders placed by them in future.

Shipping Policy

We are delivering the products on Next Day from 10:00 AM to 08:00 PM

Returns & Refunds

Item is eligibe for return or exchange within 72 hours after delivery (if wrong or expired product delivered)
Products once delivered are non-returnable/ non-replaceable/ non-exchangeable, save and except: (a) if the product is damaged, defective, expired at the time of delivery or incorrectly delivered, and (b) if the return/ exchange policy listed with respect to the relevant product expressly and specifically permits the same – if so, the return/ exchange requests shall be processed in accordance with the terms of the relevant policy, including the specified timelines and conditions. You are requested to read the return policy of each product as available on the Maxxkart Platform before raising any request for return/ exchange or refund.
All refunds for permitted returns and permitted cancellations will be processed within 7 working days from the date of return/ cancellation approval of the product subject to satisfactory checks.
All refunds shall be made in Indian Rupees only.

Maxxkart Cashback

The following terms shall be in addition to and not in substitution of or derogation to the other terms governing the use/access of Maxxkart Platform.

Cashback shall mean the grant of credit for the amount of eligible cashback, which shall be added to and reflected on the user’s account, and shall in no event imply that the cashback shall be credited to a user’s bank account or card account or refunded in cash at any time.
Cashback will be either transactional or promotional. A user will be entitled to Cashback only as specified by Maxxkart.
No Cashback shall be available for orders which are cancelled. Any Cashback offered may be recovered by Maxxkart, without notice to the user, in such cases. Any Cashback offered for orders for which a refund claim is made, whether in part or in full, shall be adjusted to remove Cashback attributable to the extent of the order refunded. This condition shall apply strictly and notwithstanding the display of cashback on any specific item(s) listed on the Maxxkart Platform as an item specific cashback.
Maxxkart reserves the right to, without liability or prejudice to any of its other rights, at any time, without previous notice and from time to time, withdraw/suspend / amend/cancel the Cashback offers, and the terms applicable thereto.
Any kind of transactional and/or promotional Cashback will reflect in a user’s Maxxkart account within approximately 24-48 hours; however, for some coupons it can take 7 working days from the delivery of the order for the cashback to reflect. The validity period thereof shall be 90 days and 60 days for transactional and promotional Cashback respectively from the date of credit, unless a different time period is specified by Maxxkart.
Maxxkart does not in any manner endorse or support or promote, in any specific manner, the purchase of products or undertaking of transactions inter alia which are subject to Cashback.
Cashback and discount codes may not be applicable on certain products/ services, as may be determined by Maxxkart, from time to time.

Gifting Services

The following terms shall be in addition to and not in substitution of or derogation to the other terms governing the use/access of Maxxkart Platform.

You may place an order for products to be delivered to someone else as a gift. You agree that the gifting services are available only for certain products as listed on the Maxxkart Platform (“Eligible Product(s))”.
You agree and acknowledge that you shall use the gifting services available on the Maxxkart Platform to gift and/or get the Eligible Product(s) delivered to only such persons who are known to you and will not order/gift any Eligible Product(s) and/or get the same delivered to any person which may put the recipient in uneasy, inconvenient or embarrassing situations. To place a gift order, you will be required to provide the gift recipient’s contact details, such as name, phone number, address or any other information that may be reasonably required to enable us deliver the gift order (“Contact Information”). These provisions shall apply mutatis mutandis to orders placed through your account to be delivered to someone else, otherwise than as a gift, whether placed on a cash on delivery basis or otherwise.
By availing the gifting service, you warrant and represent that you have obtained the gift recipient’s consent to provide us with the Contact Information. You hereby further warrant and represent to indemnify and hold the Maxxkart Parties, harmless against any claims or disputes initiated by the gift recipient whose Contact Information was provided by you for the purpose of placing the gift order. You shall not use the gifting services to harass, intimidate or otherwise harm the recipient in any manner. By placing a gift order, you hereby irrevocably undertake to be responsible for any refusal made by the gift recipient or for any prejudice suffered by the latter or Maxxkart. In case the gift recipient is, non-contactable, the delivery partner or we may contact you for further assistance. These provisions shall apply mutatis mutandis to orders placed through your account to be delivered to someone else, otherwise than as a gift, whether placed on a cash on delivery basis or otherwise.
You may be charged gifting fees or charges which will be reflected at the time of availing the gifting services. The applicable fees/charges will be notified to you prior to placing an order for the gifting services. By placing the order, you agree to pay the fee and charges as reflected prior to placing the order. You may have to make payment in advance for availing gifting services and cash on delivery may not be permitted.
You may send a message with the gift order which we will endeavour to deliver, however sometimes, the message can’t be sent. Please refer to the terms on Prohibited Conduct in relation to the quality of such messages.

3rd Party Services

The following terms shall be in addition to and not in substitution of or derogation to the other terms governing the use/access of Maxxkart Platform.

At times, Maxxkart may collaborate with 3rd parties to better your customer experience on the Maxxkart Platform, where you may have the option to opt-in for availing certain services from such third parties via the Maxxkart Platform or such services may be part of the products package. For instance, installation services offered with respect to products by 3rd parties, services provided to you by 3rd parties pursuant to advertising/ marketing campaigns such as demo services offered to you for any product, etc. In such cases:

You acknowledge and agree that the services are solely provided by such third parties, as per their terms and conditions and Maxxkart has no role and/or control over the fulfilment and completion of the services provided including but not limited to order tracking, customer care support, grievance, etc.
By opting in for such ad-on services/ placing the order for the product that includes such services in the package, You explicitly give your consent to share your personal information as available with Maxxkart along with order details with the third party service provider to provide the services. Your personal information will thereafter be subject to the privacy policy of such third party service provider as well, as amended from time to time.
You acknowledge that Maxxkart does not provide any guarantee or warranty and makes no representation whatsoever regarding the third party service provider’s services and the reliability, quality, or suitability thereof.
You agree and acknowledge that soliciting or receiving the third party service provider’s services is solely at your own risk and Maxxkart in no case shall be liable for any act or omission of such third party service provider (including its employees, personnel, agents, contractors, professionals, representatives).
By availing such third party service, you will be deemed to have accepted these terms and expressly agree that: (a) Maxxkart Parties will not be liable or responsible for any loss or damage whatsoever that you may suffer, directly or indirectly, in connection with this including any theft, and (c) Maxxkart will not mediate any disputes or differences between you and the third parties in relation to this.

Promotional Terms

These additional terms apply to promotional campaigns live on the Maxxkart Platform from time to time (“Offer”). Users who place orders on Maxxkart and satisfy eligibility criteria set forth by Maxxkart or its collaboration partners for the specific promotional campaign shall be termed as “Eligible Customer(s)”.

Offers shall run for the duration decided by Maxxkart, at its sole discretion and may be prematurely revoked without prior notice.
If the Offer is based on a minimum order value/specific to a product category, the Offer will stand cancelled if the products are returned by the Eligible Customer or for which refund is given by Maxxkart or if the order for such products are cancelled by the Eligible Customer. On or after being provided the benefit/prize of the relevant Offer and availing/redeeming the same, the Eligible Customer acknowledges and agrees that the order placed on the Maxxkart Platform cannot be returned and/or refunded.
Maxxkart Parties shall not, in any way, be liable for the services provided by third parties upon availing/redeeming the offer/voucher/prize.
Eligible Customers hereby provide their consent to Maxxkart to share the Eligible Customer’s contact details (“Information”) with Maxxkart’s authorised third parties for making the Offer available to such Eligible Customer. Such Information will be governed by the third party’s privacy policy/ies and you are encouraged to acquaint yourself with and agree to their policies before participating in the Offer.
Eligible Customers may only avail the Offer if account settings on the Maxxkart Platform have been set to India and the billing address is in India.
Maxxkart reserves the absolute right to or alter any of these terms at any time without prior notice.
Offer can neither be sold, transferred, encashed or exchanged for any other products nor clubbed with any other Offer.
Maxxkart accepts no liability, whether jointly or severally, for any errors or omissions of any third party in relation to the Offer.
The voucher/prize/benefit details will be sent to the Eligible Customer via e-mail/message/WhatsApp/in-app.
Maxxkart, in its sole discretion reserves the right to exclude any Eligible Customer from the Offer and/or to cancel all or part of the Offer, without any liability on its part, if it believes that the Eligible Customer has (a) breached any of these terms, additional promotional activity terms and conditions, Maxxkart Platform terms and conditions and/or Privacy Policy; (b) acted or has the intention of acting in a dishonest or fraudulent manner, or in bad faith; (c) tampered with the entry process or the operation of the Offer; (d) acted in a disruptive manner.
By participating in the Offer, Eligible Customers will be deemed to have accepted these terms along with specific promotional activity terms and conditions made available to the Eligible Customer and expressly agree that: (a) Maxxkart Parties will not be liable or responsible for any loss or damage whatsoever that the Eligible Customer may suffer, directly or indirectly, in connection with this Offer, including for any theft, loss or misuse of the Offer or the Information; and (b) Maxxkart will not mediate any disputes or differences between the Eligible Customer and the third parties in relation to this Offer.

Payment’s Facility and Related Information

All the payments towards the orders and/or any services shall be compulsory in Indian Rupees only.
The information with respect to the accepted payment methods on the Maxxkart Platform shall be displayed at the time of making payment for an order which may include but not limited to credit card or debit card; net banking; UPI; cash on delivery or any other RBI approved payment mode as may be reflected on the Maxxkart Platform from time to time. Cash on delivery may not be permitted for certain orders.
To facilitate the payments, you acknowledge and agree that Maxxkart may use certain third-party vendors and service providers, including payment gateways, to process payments and manage payment card information.
With respect to the payment details provided by you to avail the payment facility, you represent, warrant and covenant that you are legally entitled and/or authorized to provide such payment details and make payments using such payment details. You shall be solely liable for the payments done through payment details and you confirm that use of such payment details by you does not violate any applicable law.
The payment facility provided by Maxxkart is neither a banking nor a financial service but is merely a facilitator providing an electronic, automated online electronic payment system, and receiving payment on orders placed at Maxxkart Platform using the existing authorized banking infrastructure and card payment gateway networks, as may be applicable.
You agree and confirm that in respect to certain payment methods, the respective issuer may charge you an additional fee i.e. transaction fees or other fees, for the purpose of processing your payment transaction.

Order History

If you delete an order from your order history through your account on the Maxxkart Platform, Your order details will no longer be visible to/ accessible by you through your account. To clarify, for orders placed for someone else, your action shall not impact visibility of the order details as accessible through that person’s account, where the order details were available.

You understand that your action shall be irreversible and no support will be offered on such deleted order(s) (whether to you or for orders placed for someone else, that other person) including complaints, retrieval/ information/ invoice request, cancellation, return, replacement, or exchange. Order once deleted will however remain present in Maxxkart’s records in accordance with the Privacy Policy and be subject to our records retention policies and applicable law, including any statutory retention requirements. Please note that there may be cases beyond the control of Maxxkart where the deleted order/ order details may be traced/ be visible, for reasons such as:

any interruptions, service or technology failure or problems in use of the internet and electronic communications or other systems outside the control of Maxxkart.
order details still being available on your/ for orders placed for someone else, that person’s email, messages or other modes of communication where the order details were available.
any stakeholder (including third party or delivery partner) reaching out to you through the information you choose to share with them directly.
payment pertaining to such an order being available in bank statements.

Indemnity

Notwithstanding anything to the contrary, You agree to indemnify, defend, and hold harmless the Maxxkart Parties from and against any third party claims, damages (actual and/or consequential), actions, proceedings, demands, losses, liabilities, costs and expenses (including reasonable legal fees) suffered or reasonably incurred by them arising as a result of, or in connection with: (a) Your Comment and/ or content, (b) your unauthorized use of the Maxxkart Platform/ Services, or products or services included or advertised in the Services; (c) your access to and use of the Services; (d) your violation of any rights of another party; or (e) your breach of these Terms (including Privacy Policy and any infringement by you of the intellectual property rights of any third party) and/ or applicable law. We retain the exclusive right to settle, compromise and pay, without your prior consent, any and all claims or causes of action which are brought against us. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these claims. You agree not to settle any matter in which we are named as a defendant and/or for which you have indemnity obligations without our prior written consent. We will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it. This clause shall survive the expiry or termination of these Terms.

Limitation of Liability

Notwithstanding anything to the contrary:

Maxxkart Parties shall not be liable for any claims, damages or losses to the customer or any other person other than as established by a non-appealable order of a court of competent jurisdiction.
Subject to the above, the maximum aggregate liability of the Maxxkart Parties, if any, as so established and ordered, shall in no event extend beyond refund of the money charged from the relevant user for purchases made pursuant to the relevant order with respect to which such liability has arisen and been established.
Maxxkart shall not be liable, under any circumstances, whether in contract or in tort, for any indirect, special, consequential, exemplary, punitive or incidental losses or damages, including on grounds of loss of profit, loss of reputation or loss of business opportunities.
You must commence any legal action against Us within 3 months after the alleged harm initially occurs. Failure to commence the action within that period shall forever bar any claims or causes of action regarding the same facts or occurrence, notwithstanding any statute of limitations or other law to the contrary. within this period, any failure by Us to enforce or exercise any provision of these Terms or any related right shall not constitute a waiver of that right or provision.

Termination

Maxxkart, in its sole discretion and without liability, reserves the right to terminate or refuse your registration, terminate your use of the Maxxkart Platform/ Services and/ or refuse to permit/ restrict your usage/access to the Maxxkart Platform/ Services, without notice, with or without cause including if Maxxkart has reason to believe (including through evaluating usage patterns), whether by notice or otherwise that: (a) you do not conform to the eligibility criteria, or the eligibility criteria is not met/is violated by a user, or (b) you may commit/ be in breach of these Terms (including Privacy Policy). We may immediately deactivate or delete your account and all related information and/or bar any further access to your account or the Services. If you use the Services in violation of these Terms, we may, in our sole discretion, retain all data collected from your use of the Services. Further, you agree that we shall not be liable to you or any third party for the discontinuation or termination of your access to the Services.
You may delete your account at any time by using the option as available on the Maxxkart Platform/ App and ceasing further use of the Maxxkart Platform/ Services. Your personal data will be processed in accordance with Maxxkart’s Privacy Policy as updated from time to time.
Maxxkart’s rights to any Comments, indemnification rights and provisions relating to Governing Law and Jurisdiction, shall survive any termination of these Terms. Any such termination of these Terms shall not affect/ waive your obligation to pay for product(s) /services already ordered/availed from the Maxxkart Platform or affect any liability that may have arisen or may arise relating to events preceding the date of termination.

Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without giving effect to the principles of conflict of laws thereunder.
Courts at New Delhi shall have exclusive jurisdiction over any proceedings arising in respect of these Terms (including Privacy Policy).

Terms of use

Thank you, for using Maxxkart.

For your information: “Maxkart Food Retails Pvt. Lmt.”, is a company incorporated under the Companies Act, 2013 with its registered office at A-103, Ganesh Nagar, Tilak Nagar, New Delhi 110018 (hereinafter referred as “We”/ “Maxxkart”/ “Us”/ “Our”).

The terms and conditions/ terms of use (“Terms”) governing the Maxxkart Platform (defined later) and the Services (defined later) follow: